Privacy Police

INTRODUCTION

Your privacy is important to us, so, by means of this document, we explain what data we collect from users, how we use it and for what purpose, among other indications. Persons over 14 years of age may register as users without the prior consent of their parents, guardians or legal representatives. In case of minors under 14 years of age or identified as “legally incompetent”, we will always require parental consent, or the consent of the guardian or legal representative.

For your information, we will never ask for more information than we actually need for the services requested; we will never share it with third parties, except by legal obligation or with your prior authorization; and we will never use your data for any other purpose not previously indicated.

As users, you should read this Privacy Policy carefully on a regular basis, and whenever you enter your personal data, since this document may undergo modifications as the lender may modify any type of information that may appear on the web to comply with regulations or update the policy, and without any obligation to give prior notice or inform users of such obligations, being sufficient the publication on the website of the provider.

PERSON IN CHARGE OF THE TREATMENT:

Identity: Volcanic Internet, S.L. (also the provider).
TAX ID: B55027106
Postal address: Plaça Catalunya 15-17, 17800, Olot, Girona
E-mail: rgpd@volcanicinternet.com
Data Protection Delegate: David Jané
DPD Contact: rgpd@volcanicinternet.com

Company Name: Volcanic Digital Tools SL
TAX ID: B16352163
Postal address: Plaça Catalunya 15-17, 17800, Olot, Girona
E-mail: rgpd@volcanicinternet.com
Data Protection Delegate: David Jané
DPD Contact: rgpd@volcanicinternet.com

Volcanic Internet, S.L. and Volcanic Digital Tools S.L., as responsible for the website, in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (RGPD) on the protection of natural persons with regard to the processing of personal data and the free movement of such data and other current legislation on the protection of personal data, and by Law 34/2002, of July 11, 2002, of Services of the Information Society and Electronic Commerce (LSSICE), informs you that it has implemented the necessary security measures, technical and organizational, to ensure and protect the confidentiality, integrity and availability of the data entered.

METHOD OF DATA COLLECTION and DATA WE COLLECT: The data we collect and how we obtain it is as follows:

through the contact form: name, email, telephone,
through the quotation form: name, email, telephone, etc.
via the free consultation booking form: name, email, phone number
via the web chat form: information you voluntarily and freely provide to us.

PURPOSE OF PROCESSING:

Your personal data will only be used for the following purposes, providing your consent for each of the purposes in the corresponding section of the website:

contact form: to respond to queries and / or provide information requested by the User;
quotation form: to provide a quotation as indicated by the User;
form for booking a free consultation: to manage the booking of a 30-minute call with the User.
Web chat: To respond in an agile and immediate way to your request for information.
Other purposes:
- To carry out the commercial, administrative, fiscal, accounting formalities that are necessary under current legislation;
- To know your opinion and improve the services provided by the web;
- Performing usability analysis of the web, through cookies (mentioned in the cookies policy);
- Social networks: the use of social networks is specified in the corresponding section.

The photographs that are posted on the web are property of Volcanic Internet, S.L. and Volcanic Digital Tools S.L.

You can revoke your consent at any time by sending a letter with the subject “Unsubscribe” to the above mentioned e-mail.

In accordance with the LSSICE, Volcanic Internet, S.L. and Volcanic Digital Tools S.L. does not carry out SPAM practices, therefore, it does not send commercial mails by e-mail that have not been previously requested or authorized by the User. Consequently, in all the communications that you will receive from the provider, the user has the possibility to cancel his express consent to receive our communications.

We will not process your personal data for any other purpose than those described except by legal obligation or court order.

You will not be subject to decisions based on automated processing that produce effects on your data.

LEGITIMACY OF THE PROCESSING

The legal basis for the processing of data is your consent given at the time of providing your data in the corresponding form to carry out the purposes, at the time of marking the checkbox.

Failure to provide the requested personal data or not accepting the present privacy policy implies the impossibility to achieve the purposes described above.

The prospective or commercial offer of products and services is based on the consent requested, without in any case the withdrawal of this consent conditions the execution of the subscription contract.

PERIOD OF DATA RETENTION:

Your data will be retained for the duration of the business relationship with us or you exercise your right of cancellation or opposition, or limitation to processing. However, we will keep your data for the periods legally provided for in the applicable provisions.

RECIPIENTS OF ASSIGNMENTS OR TRANSFERS:

Volcanic Internet, S.L. and Volcanic Digital Tools S.L. will only provide information to law enforcement agencies under court order or by obligation of a legal rule, without prejudice to being able to block or cancel your account if there may be indications of the commission of any crime by the user. The information provided will be only that which the provider has at that time.

The information you provide through this website will be hosted on the servers of Volcanic Internet, S.L. and Volcanic Digital Tools S.L., contracted to the company that provides the web hosting service. The processing of the entity's data is regulated by means of a data processor contract between the provider and this company.

Also, the provider uses certain tools to provide services necessary for the development of the activity, being able to store your data. These tools are the following:

RIGHTS OF THE INTERESTED PERSONS:

As a user-interested party, you may request the exercise of the following rights before Volcanic Internet, S.L. and Volcanic Digital Tools S.L. by submitting a letter to the postal address in the heading or by sending an email to info@volcanicinternet.com, indicating as Subject: “DATA PROTECTION: RIGHTS OF THE AFFECTED ”, and attaching a photocopy of your ID card or any analogous means in law, as indicated by law.

Rights:

Right of access: allows the data subject to know and obtain information about their personal data undergoing processing.
Right of rectification or deletion: allows for the correction of errors and modification of data that are inaccurate or incomplete.
Right of cancellation: allows the deletion of data that is inadequate or excessive.
Right of opposition: the data subject's right not to have his or her personal data processed or to have it stopped.
Limitation of processing: entails the marking of the personal data retained, in order to limit its future processing, for the exercise or defense of claims.
Data portability: provision of the data undergoing processing to the data subject, so that he/she can transmit it to another data controller, without hindrance.
Right not to be subject to automated individual decisions (including profiling): the right not to be subject to a decision based on automated processing that produces effects or significantly affects the data subject.

As a user, you have the right to withdraw the consent given at any time. The withdrawal of consent will not affect the lawfulness of the processing carried out prior to the withdrawal of consent.

You also have the right to lodge a complaint with the supervisory authority if you consider that your rights in relation to the protection of your data may have been violated (aepd.es).

ADDITIONAL INFORMATION

SECURITY MEASURES:

The data you provide will be treated confidentially. The provider has adopted all technical and organizational measures and all levels of protection necessary to ensure security in the processing of data and avoid its alteration, loss, theft, treatment or unauthorized access, according to the state of technology and nature of the data stored. Likewise, it is also guaranteed that the treatment and registration in files, programs, systems or equipment, premises and centers comply with the requirements and conditions of integrity and security established in the current regulations.

LANGUAGE

The language applicable to this privacy policy is Spanish. Therefore, in the event of any contradiction in any of the versions provided in other languages, the Spanish version shall prevail.

SOCIAL NETWORKS

We inform you that Volcanic Internet, S.L. and Volcanic Digital Tools S.L. may have a presence in social networks. The treatment of the data that is carried out of the people who become followers in social networks (and / or perform any link or action of connection through social networks) of the official pages of Volcanic Internet, S.L. and Volcanic Digital Tools S.L. will be governed by this section, as well as for those conditions of use, privacy policies and access regulations that belong to the social network that applies in each case and previously accepted by the user.

Volcanic Internet, S.L. and Volcanic Digital Tools S.L. will treat your data for the purposes of properly administering its presence in the social network, informing of activities, products or services of the provider, as well as for any other purpose that the regulations of the Social Networks allow.

The publication of content is prohibited:

That are allegedly unlawful by national, community or international regulations or that perform allegedly unlawful activities or contravene the principles of good faith.

That attempt against the fundamental rights of the people, lack the courtesy in the network, bother or can generate negative opinions in our users or third parties and in general any contents that Volcanic Internet, S.L. and Volcanic Digital Tools S.L. consider inappropriate.

And in general that contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of private life, consumer protection and intellectual and industrial property rights.

Also, Volcanic Internet, S.L. and Volcanic Digital Tools S.L. reserves the right to remove, without prior notice from the website or the corporate social network those contents that are considered inappropriate.

In any case, if you send personal information through the social network, Volcanic Internet, S.L. and Volcanic Digital Tools S.L. will be exempt from responsibility in relation to the security measures applicable to the present platform and the user, in case he/she wants to know them, should consult the corresponding particular conditions of the network in question.

CHANGES IN THE PRESENT PRIVACY POLICY

Volcanic Internet, S.L. and Volcanic Digital Tools S.L. reserves the right to modify the present policy to adapt it to new legislation or jurisprudence.

REVOCABILITY
The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by communicating it to Volcanic Internet, S.L. and Volcanic Digital Tools S.L in the terms established in this Policy for the exercise of the rights. This revocation shall in no case be retroactive.

LEGISLATION

With general character the relations between Volcanic Internet, S.L. and Volcanic Digital Tools S.L. with the Users of its telematic services, present in this Web, are put under the Spanish legislation and jurisdiction to which the parts are put under expressly, being competent for the resolution of all the conflicts derived or related to its use the Courts and Courts of Girona.